John M Review of Ottawa GoodTime Center
I was in the market to purchase some new gear. I h...
I was in the market to purchase some new gear. I had about $350 worth of items I intended to purchase from an online Canadian retailer with free shipping (whom I won't mention). Before I ordered I decided to call Good Time simply to find out if they would be interested in matching the price to keep the sale local (their price was $40 more).
I called the apparel section at Good Time to which I was immediately put on hold for 10 minutes. When my call was finally taken I explained my intentions and was told that she would find out for me. Another 15 minutes passed and then somebody else picked up asking who I was waiting for and then placed me on hold again to page that person. Somebody else picked up with a "what do you want". I explained that somebody was checking if a price match was possible on a jacket for me to which she rudely replied with "well I do not know who you were talking to but they can't do anything I am the only one here with the authority to do that"
I again explained my intentions to which her reply was go shop there then-I'm not doing that for you. This is our price, pay it or don't.
I am absolutely set back by how rude this person was, a person with their apparent mentioned authority which leads me to think - manager. I can't properly explain the tone of voice I got.
A simple yes or no was all I was looking for and even if I had gotten a simple no it wouldn't have bothered me int he slightest but instead I got this.
Their parts department is always a 50/50 gamble if they will have anything in stock. Their prices throughout the entire store are not very competitive. Not a huge deal I still swung by every few weeks. But now we add insanely rude staff. 3 strikes, I am NEVER going back.
Edit: While I appreciate an actual response it really does not accomplish anything - maybe it makes the manager feel better but I sure don't.
Believe it or not immediately after this awful experience with the Goodtime I called another dealership in the city. Not only was I given immediate service but their price was already better. I briefly mentioned the online price to which he looked it up online and said "Oh yeah it is, sure how does *insert better price here* sound?". Out of curiosity I asked about a few other things I had intended to buy at a later time and I happily ended up adding an extra bunch of stuff to the bill. Customer service goes a long way. Take a lesson Goodtime.
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