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Patrick McMath

3 years ago

Consumers beware!

Consumers beware!

We ordered a waterproof laminate for our laundry room from their salesman, Shane Shannon.

All was well until the day of installation. The dispatcher called us and told us their installers would be at our home between 1-4pm.

Their installer showed up at our house at 9:30am and said we were not home, so all installation was cancelled for the day.

We called all customer service numbers and spoke with supervisors, all of whom told us their was nothing they could do.

We then called our salesman, SHANE SHANNON who did not care less that all of this had transpired.

Meanwhile, our laundry room is torn apart an unusable...all with a 2 year old daughter.

I would advise against using EMPIRE for any of your home decorations needs.

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