Nicholas Larson Review of RockAuto, LLC
I have ordered from rock auto many times an was ve...
I have ordered from rock auto many times an was very satisfied with the price and service... until my most recent order. I ordered a clutch kit for my 4runner and received the right box with the wrong part in it. I had checked all the part numbers on the boxes and shipping invoice to make sure they matched what I had ordered, which they did, so I dropped the transmission. I wish I could post pictures as both the clutch disc and pressure plate were heavily damaged and the pressure plate was quite rusted as well. The kit box, not the shipping box, appeared to be water damaged. However; I seem to have underestimated the incompetence of someone in their warehouse as the kit contained a 8 1/2" clutch disc with 22 teeth. Whereas what I ordered was a 8 7/8" with 21 teeth. MEASURE THE PARTS TOO PEOPLE!!!! They will not be receiving any more of my business; which they could have had they offered me any sort of compensation for the massive inconvenience. At the end of the day all they did was offer to take it back and I'm still out the original shipping. FOR SHAME
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