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Rashell Grimes

3 years ago

I went in for just 2 items, one of them being Cres...

I went in for just 2 items, one of them being Crest Mouthwash. It had a sign of instant savings above it & was in the flyer but did not come up on sale when I was doing self checkout. I asked the gal for assistance as to why it was not discounting the item & after looking in the monthly flyer of sales she asked Troy, her manager for help. Troy was very short, I could tell he did not want to take the time to assist us. She showed him the flyer & I let him know that there was a sale sign above it in the aisle.. He went to check & when he came back was very short as to how that was for the item above it & it was not on sale & that the flyer says it was only for scan & go (whatever that is, because he sure didn't take the time to explain it!) He was very short & then walked away, no apologies for the misunderstand, nothing! I have worked retail & yes I know it's 3 short days before Black Friday but to be treated so rudely is uncalled for no matter the day. Seriously thinking about renewing my membership at this point.

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