BAD..!! still waiting on a repair. Going on 8 days...

BAD..!! still waiting on a repair. Going on 8 days.. yet I still get told the part hasn't arrived. U would think 1700 would get them to call u back and inform u what's going on.. So we called a1 to fix our heater the tech came and said the motor was bad.. they ordered it.. guess what we waited 2 days for it to arrive.. NO call what's so ever, come to find out the part was sitting in the warehouse.. so the tech comes back and I'm not sure if he broke anything because he comes back and tells us the wheel housing is bent. So he tells us he has to order a one new.. ok... so 5 days later still no word. But of course we call and management and they say the computers are down.... I went up in the attic to see the heater and parts laying around everywhere so now we can't even ask another company to fix it unless we pay another 200 for labor.. so if u are looking for a company to fix your heater just maybe this one isn't as good as the ratings say it is..