Amber Guerrero

Review of the Saguaro - A Joie de Vivre ...

I was recently a guest at Saguaro Hotel. A group o...

I was recently a guest at Saguaro Hotel. A group of friends and myself were looking forward to an amazing weekend. We saved and planned for
an entire year for my birthday celebration. My expectations of an amazing weekend quickly turned into a nightmare. Upon arrival at the hotel, I learned that the hotel only accepts microchipped debit/credit cards as a form of payment. I had to ask one of my friends to pay for the accommodations because I did not have a chipped debit card. My visit to the hotel occurred during record breaking heat. As my friends and I began unloading our bags, the air conditioning goes out in the entire hotel(that was what we were led to believe). We were so uncomfortable we stopped unloading our bags and decided to wait for an hour and a half in a warm room in hopes that the air conditioning would be repaired. We were also contemplating whether we would stay or look for another hotel. During our wait, the custom cake I had ordered began to melt due to the warm environment. The cake was destroyed and had to be thrown out which meant I would celebrate my birthday without a cake. We walked to the front desk to inquire about the power and air conditioning. We were told that city wide rolling blackouts were in effect and that the hotel had no electricity. We were still being positive and hopeful that the electricity would turn back on. We were later informed by other hotel guests that they had electricity the entire time. We were lied to by hotel staff about the power outage. Due to all of the negative experiences we decided to leave the hotel as earliest as possible. We left on Sunday morning even though we had planned to be poolside all morning. Our rooms were on the third floor. While packing and attempting to go down and load our belongings we became aware that the elevators were out of order. This meant we had to carry our belongings including birthday celebration items down three flights of stairs. I was extremely upset. I had planned and looked forward to this weekend for an entire year. I was hoping for an experience that would make me want to come back every year. Instead I was very disappointed and am certain I will never return.