I am hugely disappointed I flew from Spain for a 4...

I am hugely disappointed I flew from Spain for a 4 day holiday in Broome. I have stayed in 3.5 star hotels better than this. Google search states this is a 5 star luxury hotel but I am now informed that is wrong.... (However it was added there by a staff of the hotel) Either way, even at 4.5 star I am not impressed.

I'm calling this a 3 star. Many of the staff here shouldn't even be working in a hostel as even budget travelers would expect more! Some of the pool staff at the adult pool are HOPELESS! Lounge chairs had bird poop on them and not one of the staff bothered to clean it, also they stood around chatting instead of serving us, waiting over 15 minutes at a quiet time. We were told the reason I couldn't connect to WIFI as it was a WIFI free zone, and there was WIFI next door but I am not allowed to use it.

Also - I kept being interrupted in my room by different staff after informing front desk of my requests all of which didn't require a person to attend my room, front desk should have already informed the other staff. There was also rubbish down the walk ways - old rope, thread balls from towels.... just on the ground outside my room. As well as all railing being dirty and dusty.

We also were never informed on the departure process, and it was only by luck I found out to book my place on a bus to the airport.
A few of the grill staff were wonderful, but after so many bad things in only 4 days I will say I had a terribly disappointing experience. Then to top it off I was told that finding and training staff is hard which is why I got bad service, which is not my problem and if it's so hard don't call yourself a "Luxury" hotel.

I was also informed (by someone outside the hotel) they raised their prices due to renovations. Yet room showers are bad and the room internet is slower than dialup (which is one of the only places you can use the internet in the resort"!

The on duty manager, once she realised the seriousness of my disappointment and one of the ladies did try to apologise, however the harm was done. I don't recommend this place if you are use to quality and good experiences and pleasant and well functioning assistance.