P Matthews

Review of High Peaks Resort

I visited this hotel for a conference. When we arr...

I visited this hotel for a conference. When we arrive at 4pm out room was not ready, although we were told check in is at 3pm. The cleaning staff did not do a good job cleaning the room and they actually complained which my husband overheard about us leaving a towel on the floor. Lastly I ordered room service, burger and fries, the meal arrived with not utensils or condiments. I call and asked that they bring those things up. They did but 15 minutes later when the meal was cold. I complained next day to the front desk, they said it was nothing they could do. mmmm bad customer service.