Gerard McManus

Review of Cowles Ford, Inc

Not a very good first time experience with Parkway...

Not a very good first time experience with Parkway Ford. Brought car in for scheduled oil change and tire rotation. Would have be nice to have been notified it could take a while as I told folks I would wait in the waiting area. Took over 2.5 hours for oil change and tire rotation!?!? Poor communication within staff in that desk personnel were not aware (at least I hope they were not aware) that I was in the waiting area. I received a phone call on my cell with an apology for the delay and car would be ready in 15 minutes. 45 minutes later I went to front desk and found out car was ready and waiting for a while. I hope technology has not eliminated the personal contact to the point where customers will now receive a cell phone call instead of a person walking into the waiting area to personally notify them of delays. Like I said, I am hoping they thought they were contacting me at home and not in the waiting area. Just a reminder to Cowles Parkway Ford: You only have ONE time to make a good first impression and unfortunately, you did not do too well. I was not impressed.