The thermal baths are beautiful and offer a great ...

The thermal baths are beautiful and offer a great variety. We especially liked the cenote.
However, the whole sauna area was totally overcrowded on the weekend (in March), in our opinion there are too few sunbathing and relaxation areas, but a huge restaurant. The prices are ok for Dutch standards.

However, the hotel disappointed us. The rooms were large and modern but not really clean.
We had booked a half-board offer, so we enjoyed a multi-course menu in the evening. On departure, however, we were charged extra for fries and salad, which we did not order separately, without any information during the meal.
Towels and bathrobes for the sauna were not included with us. But can be rented on site.
Finally, our bill was wrong and we were charged for something that we did not order, did not receive and did not use.
The bill was corrected but without any apology.

Our conclusion: Unfortunately, the price-performance ratio is not right here. We'd spend the money elsewhere next time.