I would rate at 5 starts but the lady at the desk ...

I would rate at 5 starts but the lady at the desk named Jessica total forgot the day before I paid for my room in cash in a deposit and had 2 days booked threw booking make a long story short the next morning I get ready to check out she states to me I owe 215.72 mind blown so mind you all I have a flight at 11am I am checking out at 9am I missed my first uber driving due to taking so long paid $20more dollars to go to the same spot (Airport) so after about 10 minutes she say I believe I see what happen 10x. I stated great but very upset so she notice after I had went over in over what happen she seen it was their mistake so that's done nope not yet so she then tells me I have a $15 dollar bill for 2 coffee's I looked at her in said that's impossible I haven't had coffee a day in my life so etc, etc she charged the bill off but the worst was yet to come I got to the airport about 30 minutes to late left a 100 dollar trip for the room service in at the end I lost sadly to say had to wait for almost 5 hours to get on another plane I got home at 5am the next morning over all I loved this place beds was so big in comfortable great mountain view.