Kathy Ignasiak

Review of Ferman – Harley Davidson(Brand...

The 3 stars is because of a rental issue. Though i...

The 3 stars is because of a rental issue. Though it's handled through a 3rd party, Eagle Rider really messed it up. We came from Michigan and had a reservation. While still in Michigan we checked the 7 day forecast and the day of our rental showed it was going to be awful weather so we called to cancel. We were told we couldn't cancel because they had a 10 day cancellation policy so we asked to change our date. Eagle Rider took way to long to respond to our emails and calls regarding our request but we finally got a confirmation that they changed our date of rental. Only instead of actually changing the date they accidentally left the date as the original date. So of course when we got to the dealership they had it in their system that we missed our ride/reservation date. The staff at Tampa Harley couldn't do much about it because rentals are handled through corporate. Needless to say, after waiting around for an hour to try to get it straightened out, they gave us a store credit and told us we could use it to rent a ride for the day. With the first half of the day spent we opted to not rent from them. Extremely disappointing.