Jimmy Nguyen

Review of BMW of Nashville

UPDATE: The Parts Department called me immediately...

UPDATE: The Parts Department called me immediately after receiving shipment the following afternoon. I was able to pickup the item thirty minutes after the call ended. I would like to extend my sincerest gratitude to the Parts Department for turning this situation around. I am a satisfied customer.
ORIGINAL POST: I placed an order for a simple o-ring and was guaranteed that it would be available for pick up as it was a stock item, especially since the order under my name had placed it on hold. Low and behold, I get ready to purchase the item and was told that Service had used them all. I now have to wait four days until the dealership receives another shipment. That s four days of not being able to use my car, my daily, because Parts allowed them to use a simple o-ring that was placed on hold. Other than that aggravating instance, the new facility is immaculate and has top-notch amenities.