Marco M.

Review of Royal Myconian Hotel Thalasso ...

We stayed there from 01/07/18 to 05/07/18. Once ap...

We stayed there from 01/07/18 to 05/07/18. Once approaching the front desk we waited around 20minutes for the room to be ready. After 30minutes we went to the desk to ask when the room is ready they wanted to notify us, they mention it should be soon they will tell us. We kept waiting and nothing happened another 15minutes.. so we approached again. Then suddenly the room was ready so the lady walked with us to the room (554) which was itself very nice but the cleaning lady was still cleaning the room !? Everything was wet so we could not go into the room even the reception lady said it was ready.. wow that should not happen in a 5 star hotel at all.
After 20 minutes of waiting outside in the sun the room was ready. Well they forgot to clean the jacuzzi, it was full of hair and other things inside, great. For 500$ a night you could expect a bit more service.
Our room was the 2nd night without elictricity it always shutdown when pluggin in a charger.. so telling that the lobby they just said "its normal on this island sometimes we get cutoff its normal to have sometimes no electricity" first of all I wasnt statisfied with this answer. So the next day going to the room the key was not working, I thought its a joke because our room is at the top of the hotel. So we wen't back to the lobby to let them redo the keys.. nevermind that happens everywhere. But the electicity kept falling out so we went to the manager and told the things we are facing so he mentioned to move us to another room. Only the manager can do things there the normal staff is pretty much useless, don't even bother talking to them. At the end of our trip they charged more for the same room in the additional nights even they said they wont (I told them to let me know if its more), then at checkout they took very long time and needed to make a telephone to adjust the rate..so in the meantime the airportshuttle from the hotel wanted to drive off without us and our luggage, the airportshuttle guy thew mine and my girlfriends bags out of the car!! I just made it in the last second to tell him off and get in the bus.. we we're lucky my girlfriend told the driver im at the lobby doing the ckeckout, even then he threw the luggage out and was about to drive off..we were on time in the lobby and the checkout took longer then expected because of the hotels fault not ours!! Well everything else was OK. Nonetheless it offers great views and good facility and pool.