I love spas, I love spas a lot. I have been to spa...

I love spas, I love spas a lot. I have been to spas all over the world. I don't mind spending my hard earned money on spas. POLAR BEAR CLUB IS 100% NOT A SPA!!!!!!!! It is an over priced pool with a masseuse on staff. I went with my friend, her mother and her boyfriend. We paid the full day price EACH which is $57 with tax. Once you walk past the re done fancy reception desk you walk out onto a out dated and poorly maintained deck. The veiw looks straight onto a highway and its just a bunch of lukewarm tubs next to a creek. I was trying my hardest to not be completely disappointed and enjoy my time at this place. They have absolutely NOTHING to do except quiet rooms for napping. I know spas are "a relaxing place" but I didn't come to soak in a highly chlorinated tub and take a nap next to a highway!! EVERY other spa I've been to has special sauna's and scrubs and activities. Like put some salt in a bucket and slap it next to a shower and call it a scrub..... They aren't even trying.

We grabbed lunch at the bistro which the service was SO POOR. No one greeted us or told us it was table service or helped us with the menu but they didn't really have to because it's like 5 items of over priced salads and sad sandwiches. I got the $14 grilled cheese. Yup. F*cking $14 dollars for a grilled cheese.



My friends mom tried to book a massage and only had cash on her at the moment. They don't take cash so she said she would be right back with her card and when she came back they said that they only had that one free slot and they gave it to someone else when she went to get her card. Like..... I don't even know what to say anymore. The way it's marketed is a spa when it's not. It's a pool by the highway. After about 2 hours and the security gaurd popping out of nowhere to stare into our tub for another 10 minutes we decided to leave.

We made a formal complaint and the girl at the desk just wanted us to fill out a sheet and maybe send us some discount cards for another visit. There is NO WAY I'd ever come back. I know handling upset customers is terrible for her too but she was rude, unhelpful and finally just refunded us all our entrance fees to shut us up and stop us from tying up the line. Which was filling up as after 6pm the entrance fee drops to $30.

She obviously realized we weren't going to be sent off with a "promise we'll call you and send you some discount cards". She also knew exactly which security gaurd we we're complaining about so obviously there's been some complaints about the "tall bald guy" before.

Don't go here. It's not how it's marketed. It's really not worth it.... Just so disappointed.

And on a side note the sauna is looking REALLY rough and in desperate need of an update. They also don't tell anyone to sit on towels and put their feet on TOWELS which is standard hygienic spa ettiquitte.

Okay I'm done now.