Michelle Parks Ames

Review of Audi Plano

Calvin told me it would take about 1/2 day when I ...

Calvin told me it would take about 1/2 day when I set up the appointment. I dropped the car off at 8:30am (appointment at 9:00am) and actually had to wait the full 30 minutes to get the loaner. I didn't get the call about the car being ready until 4:53pm, which put me retrieving it in the worst possible traffic. They did give me an option of retrieving it in the morning, but given the reviews I have seen about cars being vandalized and broken into at Audi Plano service, I didn't want my car left out all night. When I arrived, there was a note in the front passenger seat, "Car Seat may have been removed." Interesting use of words, since it either was or wasn't removed, and in this case, it was missing. The porter basically pulled my car up and was going to walk away without providing any assistance as to where the child safety seat was or reinstalling it. Given that it took me 45 minutes to get there and would take 45 minutes in traffic back, I was now going to be late picking up my daughter from preschool (which comes with a fee). I asked for a manager from 2 different people, and never got one. The child seat was in the wayback. If you are a parent of young children, you know that installing a child safety seat isn't trivial and can take some time. Finally Calvin came out, told me to stop yelling at him and said he could help (but waited until I told him to help to actually do it). Huge waste of time. Calvin apparently knew that removing the child seat was part of the repair process, so he could have alerted me to this prior to the repair so I could plan accordingly. Luckily, my husband had left work early enough to be able to pick up our daughter, but this was a change of plan.

Making the appointment was a struggle. When I pull in to the drive, they asked me to restart my car so I could turn the wheel, and I declined; there didn't seem to be a purpose in wasting gas and wear and tear on the engine. The only purpose of this is to sell me tires (I asked a service advisor friend of mine later). Made me wait the full 30 minutes for the loaner when it appeared the person taking care of this was not very busy. Kept my car longer than they originally said it would take. Inconvenienced me with zero communication with the removal of the child seat, and then left me with my car with zero assistance with its reinstallation. Didn't listen to me when I asked for a service manager. And then the service guy (I had a hard time typing the word service because it wasn't) told me not to yell at him when I was now put at risk of picking up my daughter late from school and scrambling for an alternative. We were already thinking we were NOT going to be purchasing another Audi when we looked at replacements for this car; this sealed the deal on that since they are the nearest dealership. I also will be ruling out anything owned by AutoNation because of this experience.