To whom it may be concerned,

To whom it may be concerned,
I have signed up and paid for cable internet that was supposed to be install on the 22 of October which was canceled due to my Technicolor TC4400 being active with another provider. The installation was Canceled and I was never informed of the state of the account. When I called my previous ISP they mentioned that the new Cable service provider Acanac should have simply been able to do a transfer of the existing service since it was through the same main carrier Videotron . My active Internet was canceled on the 29/30 of October and I have been without internet since. Due to the pandemic my wife is working from home and we have been without internet for 9 days. She is having to use her cell phone as a Hot-spot for all her virtual meetings and the usage has sky-rocketed. When I initially called to schedule an installation with Acanac, I was given a date and time window in which the service was to be installed which was probably around a 7 day window. Now I have called over a dozen times and Acanac cannot verify when my service will be active The installation has been deemed as a remote installation there is no technician required I don t know why this process is taking now longer than the original time in which I called and was given an installation date and time window.
I am so frustrated with this situation.

So i ended up canceling my order with the company, I called the root carrier and when i explained my story to them the customer support agent quickly was able to schedule an installation with them next day

Sigh.....