I had an appointment on 12/16/20 had to be resched...

I had an appointment on 12/16/20 had to be rescheduled to the 17th i arrived on time and was told that my provider wasn't in I rescheduled yet again for this past Monday i arrived on time my provider didnt take time to refilled my meds i called once on Monday, again yesterday l, and today
I called their main office to report meridian md all the secretary told me was to hold