Jeri Mallory

Review of Sands Regency Casino

They really deserve a zero. Check in was horrible....

They really deserve a zero. Check in was horrible. Everyone in line had problems checking in. The staff was rude and condescending. Kelli in particular was obnoxious, rude, and made thing's unnecessarily complicated and insulted my mother and myself. We have stayed here before, but will not be staying again. Maybe if they taught their employees to show some respect and courtesy, there wouldn't be this many problems.
Furthermore when we finally got to our room, it was filthy. Trash on the floor and the bathroom had clearly not been cleaned. It was disgusting.