Sebastien Bouret Review of Mandarin Oriental Las Vegas
Nice hotel but definitely not up to standard for a...
Nice hotel but definitely not up to standard for a 5* hotel. <br/>Rooms come with very basic amenities: just one shower gel, shampoo, conditioner, bar soap. Walk in shower is equipped with a regular shower head. Relatively old tv system. <br/>Also, I requested a toothrush as I forgot mine and I had to make 3 requests to get it delivered. <br/>Room comes with complimentary coffee but it's cheap instant coffee! It'd be ok at Motel 6 but not a 5* hotel!<br/>Also I booked a room with strip view but it really only had a partial view of the strip and nothing impressive at all. <br/>And then come resort fees: they charge $45 for WiFi, pool, fitness access but pool closes at 4 pm and WiFi is very slow. It's really a rip off and a way of hotels to make extra money. <br/>I raised all these issues to the front desk. A manager came and basically told that it's normal and I have to be ok with all these problems. Extremely poor and unacceptable response and customer service for a place that pretends to be a luxury hotel. I'll definitely consider another luxury resort of my next stay in Vegas.
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