aubrey davis

Review of Raffaello Hotel

Customer service was inflexible and not accommodat...

Customer service was inflexible and not accommodating. They refused to help me schedule a taxi for my colleague, who was in the US from another country, for his 4:30 am ride to the airport. Kept insisting that he had to come down early that morning or call down. When I noted that I was calling on his behalf because he's a foreigner, they still refused to help. These are the kinds of things that demarcate fantastic hotels from mediocre ones.