My family and i have been visiting this resort per...

My family and i have been visiting this resort periodically for nearly a decade. We like its rustic design. Importantly we support this resort because it is eco-minded (eg sustainability) and employs people with special needs.

However the owners please take serious heed. Rustic is not equivalent to run-down. In this visit; i found many things breaking down.

In the room, the air con is not cold despite the setting below 20 deg, the TV and phone are not functioning well and the channels do not match what has been indicated in the channel menu. The door magnetic lock broke down and someone has to fix it.

In the premise, the place looks run down. On the day that we left, the lift button was spoilt.

It is not worth the hotel price with such deplorable conditions. Please renovate.

I will want to be back. Im ok with the simple breakfast and not so new furniture. But at least things should be functioning properly. Thanks.