Maria Taylor Review of John Elway Chevrolet
I bought my new car from this dealership and expec...
I bought my new car from this dealership and expected that when I needed repairs, this would be the best place to go. Unfortunately, my recent experience was expensive and disappointing. The service center told me they were "not sure" what was wrong with my car and that it may be an issue with my car burning oil (a common problem with the Equinox). They changed my oil , charged me $181.00 (!) and told me I should watch the oil levels. The rep at the counter (Julian) basically said that the number of issues I was concerned about (loud sound on acceleration, engine shutting off while idling etc.) were due to low oil levels. I called back the next day to tell him the engine light had come on and wanted to speak to him and ask if I should bring it back in. No call back-no response!! I felt "blown off" two days in a row! My instincts told me that I would never solve the problem with the John Elway service center. I then decided to bring my car to a local repair shop in Littleton. In less than two hours, I was shown that there were two issues. One was that the air cleaner case had been broken when replaced (and was letting in air causing the loud sounds on acceleration) and the second was a problem with the cam shaft actuator. I did these two repairs along with a change of brake fluid for a total of $600.00. Problem solved quickly and efficiently with excellent customer service! I should have saved my money and went to a shop that actually cares about good service and has good knowledge of what needed to be done in the first place. I will not buy another car from John Elway and will never bring it back there for repairs. Save your time and money!!

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