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Maria Rita Guardo

4 years ago

The structure is very nice but unfortunately nothi...

The structure is very nice but unfortunately nothing is taken care of, the cleaning leaves something to be desired and the courtesy at the reception does not completely know what it means. On the phone I was told that at 2:00 pm I would take possession of the room but until 3:30 pm still nothing. I was very disappointed with the room I expected a lot more I had the internal balcony but it overlooked a mountain that had nothing nice also there was no light and until 1 am I remained in the dark without being able to take a shower and without being able to use the air conditioner. Only after my insistence did they change my room but no one deigned to apologize. But that's not all because the next day they didn't let me find the room unmade bed unmade tablecloths not changed and bathroom not clean. After yet another complaint, they came out with a bottle of prosecco and a plate of fruit. I just wanted them to tell me lady "SORRY"

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