Lisa Smith

Review of Casas adobes post acute rehab ...

I am a seasoned licensed professional nurse case m...

I am a seasoned licensed professional nurse case manager with many years of experience reviewing skilled nursing facilities. The facility is clean and the food is excellent. However, my mother in law happened to have stayed at that facility. I had several issues and concerns that I brought up to the director of nursing at that facility and she in no way showed concern or seemed interested in providing a resolution or addressing any of my issues; instead, became defensive. Additionally, my brother had a very bad experience with the business office manager there as well. She is very contemptuous and wants to have the last word at all cost even if it means offending us (the customers). She is very demeaning and heartless. Someone like that does not belong in healthcare as it is a business to promote healing and not hostility to include family members of those patients that are there that pay your wages!! She portrays herself as being the administrator of that building.