Cody Hansen Review of Formlabs
I am not a person that ever writes reviews however...
I am not a person that ever writes reviews however, I have never been so put off by a company. I do not and will not ever recommend anyone purchasing from them. For an expensive 3D printer with a year warranty, I would expect to be taken care of when within the year the printer malfunctions, overfills the resin tank, and ruins all the sensors in the machine. After almost a week of being shut down and me following up several times a day with them (almost no response from them) I was instructed to just use the machine. I guess it doesn't matter that there is a horribly loud grinding noise now and I guess it doesn't matter that before every print I have to ignore the warnings on the machine saying that the resin tank and cartridge are "out of date" (they are brand new but since the machine malfunction the machine always thinks they are old). Phone support is hard to find but once I found a number and called the man on the other line told me that since we didn't have the "pro service plan" (an additional cost) that I couldn't receive phone support. Here we are going on two weeks and I get the same run around via email with them saying it is fine when it is in fact not fine. Some warranty they have.
Take your money somewhere else, a company like this is not a company to support.
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