Booked for 6 days and 5 nights. We were hoping to ...

Booked for 6 days and 5 nights. We were hoping to spend the Nyepi Day with expectation of using their Kids Club and kids facilities. Since im bringing 2.5yo kid.

The receptionist keep mentioning, all facilities withing Hotel Area will be open. BUT they DIDNT mention that, there is a disctance between the OLD building and NEW building. Where all the facilities are in the NEW building. And most of the hotel guest were staying in the old building.

We DID Asked receptionist during check in, they keep saying we can still use the facilities during nyepi. BUT surprisingly, reality is different.
Feels CHEATED for not being informed.
They made a temporary room for playing. Which is totaly different with advertisement that we got, when we first booked the hotel (6days5night)

After all, it is an OLD hotel and still under renovation, the water tasted salty(when u brush your teeth), the bed is old, and toilet bowl is dirty. We requested for moving to the newest room or at least closest to reception area.

I would say, their breakfast is extravagant. But the receptionist and other staff need to be trained well.

After more than 20times visiting Bali, tried different hotel, this is the worst experience ever.

I am not coming back here.
And for family who bring kids, and wanted to just spend your time with all the hotel facilities.. you better talk with GUEST MANAGER, because different receptionist might say different thing.
You couldnt trust anyone.