My grandmother's account was transferred to Bayvie...

My grandmother's account was transferred to Bayview from a previous loan company who had taken her money and misapplied her payments which threw her behind in her payments. All of this was explained to Bayview and instead of trying to help her resolve the situation seemingly they raised her payments. Her income is low since she is only on SOCIAL SECURITY.Half of her check goes to Bayview and the other is insurance on herself and five children,light bill, gas bill, and water bill. If this is a company that wanted to help, then why didn't they try to locate the previous company that had actually misapplied her money instead of still taking her money. This situation puts her in a bind every month because it shows little compassion for the low income people.