We checked in after 8pm and there was no drinking ...

We checked in after 8pm and there was no drinking water in the room - not complimentary nor for purchase. We had to go downstairs to get a bottle of water. I expected more from a $250 hotel...

The room was spacious, but the mattress was very soft, which gave me back pain. I believe the mattress is too old and due for change.

Furthermore, the front desk Staff was obnoxious and not helpful at all... Our family will not come back.