I called to see if they could unlock my US AT&T ph...

I called to see if they could unlock my US AT&T phone and to find out the price.

The person I spoke with asked what kind of phone I had.

I told him it was an HTC.

He responded saying that he's never heard of that kind of phone before.

I said it was a pretty popular Android developer.

He said it must only be developed in the US.

As a company marketing themselves as tech specialists, I'm pretty surprised that one of the reps had never heard of the brand HTC.

I decided not to use their services.