I showed up with a reservation, but only my carry-...

I showed up with a reservation, but only my carry-on bags, after 5 weeks away, on a layover home to New York! Do I need to say that I was completely ill-rested and probably did not appear to be my best? I was given a toothbrush kit, and a gorgeous room with the promise of breakfast the next morning. So, I slept like a baby, showered like a grownup, and felt like a new person.

Ignatius quickly read me perfectly at check-in and made sure that I had everything I needed before I headed to my room. I can't say enough good things about that man! He really turned around my entire trip for me by helping me shift my mood that night. People with amazing soft skills like that deserve recognition.