Staff is very rude. There s a lady at the front de...

Staff is very rude. There s a lady at the front desk that s been working a long time there and she (in my opinion) should not be working in that position. No smile nor greeting and it s not just one encounter cause I ve seen her quite a lot because we all have bad days understandably. Now excluding this I ve had another negative experience with another reception lady (or the same) over the phone and the manager. I ve forgotten my shower gel and by 730-8am it was gone(I had high hoped because I was the last person leaving the changing room). I called first thing in the morning but the lady was unable to check due to lack of staff to cover her, after an hour I received a phone call to inform me it was not found(even though she did not ask for the product s details). I spoke to the manager about the policies which as it turns out the have none. The manager simply didn t want the blame because as he claimed the cleaners are an external company with their own policies (which btw if you hire people for some service that means you agree with the policies just an FYI). So I asked if that means the cleaners have taken it which lead to the manager getting angry by saying accusing them of thieving isn t right. I understand he was trying to be diplomatic but this would have been resolved if he simply spoke to the cleaning ladies (which never happpened)