I do not put less stars because there is no option...

I do not put less stars because there is no option. Today I am going to pay the first part of the fractionated payment of income tax and they tell me that if it is fractioned they can not charge it, I tell them that when choosing the payment, the Income program allows you to choose the option of INCOME IN BOX / DEBT IN ACCOUNT, and that if it were not possible the program would not give the option. His answer was: by company rules CAN NOT, the director approaches and tells me that if I have questions go to the hacienda. I leave the bank surprised and I see that in the street opposite there is a BBVA, I approach, I give my printed pages to pay and they showed me NO IMPEDIMENT, EVEN WITHOUT BEING A CLIENT OF BBVA. I went back to the Santander office, of which I am a client and showed them that I had made the payment without any problem. It is surprising that a bank like Santander has these "rules", what I believe is that employees interpret them in such a way that they seem to want to follow a minimum law. Disappointing.