We booked to stay here for our 10 year wedding ann...

We booked to stay here for our 10 year wedding anniversary. Online the manor house looked beautiful so we booked a room with a 4 poster bed. On arrival we waited about 20 minutes to check in as only 1 person was serving and there was a huge party booking in. I did ask another member of staff if there was anyone else able to check us in as the car park isnt supposed to be used for longer then 20mins. He grumbled that he would look, walked off into the office behind reception and then when he came back out (with 2 other members of staff) they walked straight past without even acknowledging us.
When we finally checked in we were walking to our room when a couple were laughing that it was like faulty towers here.
We got to our room and were shocked by the state of it. It was so dated, there were stains down the walls which looked like red wine. The bed was tiny and unlike a 4 poster bed it was a divan with a tatty, wobbly and broken in places frame around it. The bath was stained and chipped, I wouldn't have got in. The view was just of a flat roof with scaffolding. Even the phone to reception didnt work. The room just felt so grim and it was such a big celebration and much needed childfree break. We went down and explained the problems to reception and asked if we could upgrade to a room in the main complex but they said there was nothing they could do and that there were absolutely no other rooms available.
We waited to speak to the manager.
Eventually he showed up at our room. We showed him the issues and he completely agreed. Our money was said to be refunded and we left (although over a week later we are still waiting for it to come through). Luckily there was a hotel close by at St. Pierre which went to alot of trouble to get us in and a good room by their lake.
My advice would be to steer clear of celtic manor we had such high hopes but it was a terrible room and experience we certainly wont be going back. Premier Inn felt cleaner and fancier then this, certainly not the luxury hotel we were expecting