I have had insurance with the IMT group for a shor...

I have had insurance with the IMT group for a short time now after purchasing an older home last year. I had filed my first claim still within living in my current home for less than a year and waited nearly a month for a response regarding the status of claim. I finally called after the last storm that we had as we were experiencing more issues related to the original claim. I was told on the phone that none of the claimed instances were covered under my policy. My frustration from this is I had transferred from usaa as my homeowners policy with usaa I was never left out of the loop of what was happening with my claims and their decisions were made in a timely manner. I feel that the bad reviews for this company are well deserved. It is assanign that it takes nearly a month to reach a decision on a claim.