Horrible experience . Made an appointment over the...

Horrible experience . Made an appointment over the phone the day of. The person I spoke to gave me a time window, or so I thought it was, to show up. I bring my two young daughters (who s cat just passed away) and we get to the door only to be told that we missed our appointment even though there was still time. I know what happened and I get it. Apparently it wasn t a time window, it was an actual time to be there. Again, I understand that. What my issue is that when I made the appointment it came across as a time window so there was clearly a miscommunication. So now I have two crying girls and drive a half hour at rush hour to get there and they can t even have some understanding. A lady who was there offered to give us her time but alas, the people inside joyfully denied that. I went back to the door after the girls were in the car to try and reason with someone and nothing came of that other than some attitude from the employee. Now this is a county run place so I would expect it to be run professionally and I m sad to say that it is not. That was a rough drive home and we definitely will not be going back after a very dissatisfied experience. We just moved to the area and this really killed that excitement. On to somewhere else!