I have never been more disappointed with a service...

I have never been more disappointed with a service provider in my life. I shipped a box across the country and the store attendant asked me if I wanted damage protection. I agreed and paid the fee, insuring my package up to $250. When the package arrived at its destination the box was beaten up, scarred, full of tears and holes. Many of the objects were badly damaged, including picture frames broken and pictures with huge rips in them. Not only did UPS refuse to honor my damage protection, but neither the local office nor corporate office gave a damn. It took me 3 MONTHS to get someone to acknowledge my claim. UPS chose to reject it for two reasons: (a) I packed the box myself, and (b) I used the "wrong" type of box. The problem with such an assessment is that I WAS NEVER TOLD that my "insurance" was meaningless if I'd packed the box myself nor that there was a "special" box I should be using. The staff at this store are negligent, irresponsible, and dishonest. DO NOT USE THEIR SERVICES.