Jessica White

Review of Hayes Chrysler Dodge Jeep

Have bought 2 vehicles from here, as we ve taken i...

Have bought 2 vehicles from here, as we ve taken it in for service we used to get great service from Brian. However, since he has left, every time we take the vehicles in there is a problem. The last two times we have taken the vehicles in for recalls, they have made recommendations for additional services needed. The first vehicle was left for a week and they lacked to perform the additional services, the second vehicle was left for the day and they similarly only did the recall. Both of these we had requested the additional work to be done and they weren t. They also didn t call to tell us it s ready until we called hours later than it should ve taken to do the recall. They try to offer next day service after the fact, however this is an inconvenience to come back in when I ve already committed the day for the needed work, especially since I work out of town and have to make a special trip to make this happen. Both of these vehicles had an appointment for the recall and no one told us that we would have to bring it back for the additional service they implied it could be done now but then failed to follow through.