Tamara Adelman

Review of Santa Monica BMW

I wanted to buy a BMW and get it serviced locally....

I wanted to buy a BMW and get it serviced locally. I bought a 2012 128.i BMW from Santa Monica BMW pre-certified lot 18 months ago. I've have a lot of great cars in my life, but this was not one of them. Spent a lot of time coming to SM BMW service in the short time I had the car, more than I did the whole time I owned my last car. Treatment was so so. I was advised to spend a lot of money out-of-pocket for things not covered in the warranty. I am still waiting for a call back from the service manager after I had to have the car towed. I'd been excited to support a family-owned business but ultimately will not return. I took my car to Carmax yesterday, realizing how much I overpaid in the used lot (where they did not want to take it at back since its recall on driver side airbag), and that BMW pre-certified is not meaningful. Bad experience but happy dance now that it's over. Do not recommend unless you are ok with getting totally ripped off.