joyce peeke

Review of Gateway Toyota ,Inc.

In 2002, our friend had just purchased a Toyota an...

In 2002, our friend had just purchased a Toyota and couldn't stop telling us about about the great experience he'd received from a dealership that was called Gateway Toyota. Our then current vehicle was about to fall apart, so we decided to go to Gateway and see what they had. We dealt with a salesman by the name of Bill Bailey, and what a gem he was. He initially gave us his name then left us alone to browse without the usual pressure that one associates with some sales people. After we'd found that " perfect" car, we called him back and completed the deal. It was a great experience and certainly not what we were used to. During the course of bringing our vehicle in for servicing, we met Doris and Troy who worked in the service department. In truth, it is because of these two that we continue to make our purchases from what is now called Gateway/Scion Toyota. These two are like part of our family, and there aren't enough words to describe how they treat us and others ( as we've witnessed). Doris is now the service manager and is still the same person despite the added responsibility. She and Troy are always going the extra mile to make certain that the customer is happy, and there isn't anything they won't take on, including finding us the right salesperson after Bill retired. To date, we've purchased a total of three vehicles from Gateway (Soon to be a 4th), and we'll continue to deal with this business. Although we always ask for Troy, the entire staff are always so helpful and courteous. My hubby and I will always recommend this company to our friends (some have already made purchases in past years), and again, a special shout goes to Doris and Troy. You guys areally the best.