I was very excited to move to Post Park, and ran i...

I was very excited to move to Post Park, and ran into difficulties initially, but continued to go with the site. Wrong move. The staff Addi (awesome with my transitioning in the building) Kim, and Ken have all been good at handling any concerns I may have. I recently had an issue where I used a different payment method, I upload my bank account vs using bank card bc there is a charge when using cards, apparently I mistyped my bank info and, after receiving a payment received notice in a timely manner (never ever paid my rent late) I later receive an email from the property, stating I put an invalid bank account number and now my payment is considered late, nearly $100 added..I contacted the property manager, and informed her of the mishap, and reminded her that I have NEVER paid rent late, (not just at PP) and ask if the late fee can be removed, and let her know I would immediately (soon as we hang up pay the balance). She quickly reported that it couldn t be done, never did she say let me look, I will see what I can do, or anything of the sort. I myself also work in housing and have worked in Property Management and know that changes can be made. I experienced this before where she immediately told me no something couldn t be done, but I took that specific situation higher up. It disappoints me that she has no empathy for the residents, and really could care less. Yet, we are exposed to shopping carts all throughout the community and at times even inside the building, stuck elevator entrance doors, trash on the grounds, filthy trash rooms, and I can go on. I try my best not to complain about about a lot.... but these are considered luxury apartments. It upset me very much that she was so quick to say NO without evening attempting. Many residents in my building have discussed how better the building was before the new property manager was hired.