Review of The St Regis Saadiyat Island Resort | Me and my best friend stayed in this hotel during ...

3 years ago

Me and my best friend stayed in this hotel during ...

Me and my best friend stayed in this hotel during eid al adha and it was also her birthday celebration. 20-22 August 2018 in room 782. We hoped to enjoy our stay however it was not how we expected. And we ended up being very disappointed with our stay and the hotel.

The service was good in beginning at check in but than they gave us incorrect room: a non smoking room, although from beginning we requested a smoking room 2 times: before check in and during. Once we arrived at the room we realized it is a non smoking room. They offered to change it but than we decided to stay in same room because we liked it. Also they forgot to provide a birthday cake for my friend and when i called they apologized and than we got it. So it was ok.

The room in general is beautiful but the facilities are not amazing. Air conditioning was hard to manage.

Hotel facilities are very nice in general but we had hard times with lost and found department of St Regis. When we stayed at adult pool we forgot our cap there and next day we tried to find it but lost and found department in St Regis was very slow and not helpful only when i shouted that we will leave hotel only than they found it.

Next day when we checked out hotel kindly offered us late check out which was great, but than we forgot inside the room 2 bottles of new alcohol: 1 bottle rose wine and 1 litter big Jagermeister. After 3 hours we left from hotel and realized we forgot it in the room, so same evening we called hotel and asked to help us to get the bottles and they couldn t find them and they said next day they will call us and find them however they never did even though i spoke to lost and found and to the general manager who personally called me that evening. Still nothing from hotel side! I am very upset with the hotel! I wish they would handle it differently and at least give us a call to apologize but noone even contacted us.

Hopefully my complain will be helpful!