Very disappointed in this facility. The tech who i...

Very disappointed in this facility. The tech who installed my glass was a good guy, he meant well but if they weren't able to put it on correctly, I would've appreciated my money back and a phone call. My regret is going to them and paying cash before it was fine but at the time, I thought that paying them in cash and before it was done would guarantee a flawless job. Boy, was I wrong. There's wind noise after the installation, immense amounts of silicone used under the windshield and silicone used on my cowls when that's not necessary as well. Maybe they broke a push pin or something but call me to let me know.

I called them a day or two after it was done as it was the holidays and a weekend and gave them a chance to correct it before I reviewed them but the owner wanted to take no responsibility for it as if it was me who did the job. They disregarded the wind noise and he belittled and insulted the tech in front of every customer that morning. That's very unprofessional and speaks volumes. I wasted gas and my time in even driving to them again to show them.

Please do not come here unless you want a botched job and left looking for a better quality installation at other places.

UPDATE:

After receiving a response from the owner, you can tell he's not very good on his English and was possibly upset when he wrote it. I ended up contacting Velez Auto Glass and they did an amazing job in reinstalling the windshield and I have had no wind noise since. They said that you guys did a terrible job, left parts of the windshield unglued among other things. I tried telling you guys to redo the windshield since I paid cash but like previously stated, I shouldn't have even gone to you or I should've paid with a credit card so I could've disputed it with a less than satisfactory job you guys did. In regards to the broken pillar on the INSIDE of my truck that I did not even mention in the original review, that is fixed now and guess who fixed it? VELEZ AUTO GLASS. They didn't even have to but they did since the new part was laying in my back seat and that's why they will be my go to from now on and why the reader should go to them as well. Sorry Charlie's, you guys dropped the ball and want to save face and I hope this review lets other people know to think twice before receiving your services. I came to you guys for a windshield job not the pillar so you stating that is just irrelevant. I was never upset about that, I even told you guys not to touch it. Own up to your botched job and take responsibility.