This review is in reference to your location on 57...

This review is in reference to your location on 5760 W Loop 1604 N., San Antonio, TX 78251:

I absolutely love Whataburger but, this location is consistently horrible. On numerous occasions, my order has been wrong or some of my items are missing. Most recently after two of my meals were missing from my order, the Mgr on Duty (Jaime) promised to make it right when we were ready to go back to this location. When I called to confirm this information with Jaime he said he doesn't remember having that conversation not would he replace our order. I asked if it was written down but was told HE doesn't do that. Now that is just horrible customer service. I will never eat at this location again. Whataburgers Corporate Office needs to do some serious retraining and restructuring at this location.