Richard B

Review of Cedar Park Regional Medical Ce...

What a joke of an ER. Had to take my toddler here ...

What a joke of an ER. Had to take my toddler here as he came down with some worrisome symptoms and our insurance's 24/7 nurse line told us to go in. To be fair, everything in the first half of our visit was ok. The staff were all nice during the entire visit and we got back to a room immediately as they had no other patients ahead of us. So once the doctor checks out my kid and we do some x-rays... we wait... and wait... and wait some more. My wife and I both understand that our kid probably wasn't too high on the priority list of patients for an ER, and that was fine with us. But we literally waited for over two hours after seeing the doctor and having x-rays with no answers or even an appearance by the doctor. At least not in our room... of course I got to watch as he had plenty of time to chat casually with the nurses out at the desk though. After the third or fourth time asking the nurses over the course of two hours if there was any word on what was going on with my kid, and then finally asking the doctor directly, as he was sitting in an office, if we would be getting out of here soon, a nurse delivered our discharge papers... With no mention of the x-ray results! Or any suggested treatments! Or anything useful for that matter other than a discharge packet with the wrong reason for visit and useless home treatment information to go with it. When I asked the nurse about the x-ray results, he didn't know that one had even been performed. He went to go ask the doctor and came back telling us, "the doctor said it's a virus." No details from the doctor still sitting in his office within my line of sight just watching this interaction. Just that it's a virus. The primary issue we came in for was never addressed, we received no treatment recommendations, had no face to face follow up with the doctor, and spent over 4 hours total in an ER that was never more than 1/4 full... All with a angry toddler. They certainly live up to the reputation they have built in the community.