I placed an order via the internet on 01/11/2020 f...

I placed an order via the internet on 01/11/2020 for a reception of my products on 01/16/2020. Having no news, I called last Saturday. I am told that I will receive my products at the start of the week. It is 25/01/2020 and still nothing. No way to reach someone. My account has been debited but I have nothing. I am very angry. For me it's just theft.