Manuel Gil

Review of Notch Brewing

My wife and I went this past weekend and did not e...

My wife and I went this past weekend and did not enjoy our experience. Staff were not particularly friendly, not mean but not inviting, and we felt like the customer experience was not being thoughtfully considered by the staff. We were required to book online even though they clearly had the ability to book us at the front; I guess they want to do as little to help the customer as possible. The beer was ok.

Response to owner: COVID is not a scapegoat for poor customer service. For example, it brings down the mood when your employees yell table numbers repeatedly in a clearly frustrated tone when customers do not pick up their order when staff are able to drop it off. Or, when you still have 10 minutes left at your table and you are asked multiple times by front of house to finish off your drink and leave. On top of all that, you are expected to bus your own table. The fact that you attacked my review instead of apologizing clearly supports my point that the customer experience is not a priority. I have the utmost respect for small businesses during the pandemic which is why I visited your establishment in the first place. If you had chosen a more respectful way to respond to my post, I might have been inclined to remove my one star review, but now I stick by it.