Lou Young Review of Gromwell Group
Pretty sure this hotel was only set up for a tv sh...
Pretty sure this hotel was only set up for a tv show to see how quickly they can get people to break. We arrived early and our room wasn t ready so we went out leaving our bags with the hotel. We used the bathroom before we went out, it was filthy, the lock doesn t lock, the soap dispenser is on a stand in the middle of the room and there is absolutely nothing to dry your hands with...the sink is even half hanging off the wall. I ve been to some pretty grotty festivals and it was on par with the portaloos.
Check in is advertised at 3pm, we were told that the room was still dirty and we were to wait 5 minutes . 30 minutes later I went back to the desk as nobody had told us anything as promised (no apology). The person I had been dealing with had disappeared. It took a further 30 minutes and two more trips to the desk to eventually be given a room.
The room we were given was small (tiny) but clean. The problem was the aircon was horrendously loud. It sounded like there was a jet plane taking off. You would have got a better sleep in JFK. I have never asked to change rooms, EVER...but this room was inhabitable because of the noise.
Eventually we were given a new room, we were told to an upgraded room ...it was exactly the same as the first room (same view of the same building site wall but higher up). The good news is the aircon doesn t make a sound...because it did not work at all.
Don t bother with breakfast if offered it for free, you ll either have to queue for an hour or if you go closer to 10am there will be nothing left but filth.
We reported the aircon not working two times and nothing was done. On check out I mentioned the aircon was still not working and the guy LAUGHED! Sums up this hotel. Awful...don t do it.
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