Kathrin Sayk

Review of Rebecca Minkoff

Had a really disappointing experience with this st...

Had a really disappointing experience with this store. Bought an MAB Tote there. Leather came open after 3 weeks, got it replaced and after two days one of the studs on the bottom fell off of the replacement. Instead of apologizing for the inconvenience, I was told that that never happened before both times. Could not get a refund or gift card and so had to pick something else in that store and the choice was not great (online not an option apparently). All the stuff on sale had staines in the store and there was no way of having it cleaned. Got a gym bag instead. When the shop assistant suggested to the manager to get me a new one from storage he just said they might be running low, so no point checking. When I got home I noticed that the bag had some type of mud on the bottom and in the seam. After having been to the store 4 times to try to get something decent for my money I'm just having it dry cleaned at my own expense. It's such a cool store, but never seen anything equally poorly managed.Will not be coming back to the brand.