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Review of Knightsbrook Hotel Trim

On arrival staff were very nice. They are mindfull...

On arrival staff were very nice. They are mindfull hlof social distancing .
We paid top rates for a lovely room but was very disappointed we did not get a balcony as this is why we paid the extra money. I asked reception if we could be moved. I must ask the lady at front desk was very helpful and really tried her best but we did not get the balcony in the end.
The only thing I have bad to say is we filled out our b/fast form hung on the door before 1:30am for b/fast at 8:30 by 10 it had not arrived. Reception had not answer any of my 6 phone calls. I had to go down as bfast was about to finish In my pj' s very embarrassed to sort it. We finally got it and half the order was missing. On our second morning b/fast was on time but stone cold.
I understand we are going through Covid and it is hard on hotels. But if we are still expected to pay at top rates then I expect good warm food to start my day.